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Frequently Asked Questions

  • Are chains included for necklaces?
  • Are the products pictured actual size?
  • Can I buy Cassandra Goad jewellery anywhere else?
  • Can I claim back my VAT if I live abroad?
  • Can I come to your showroom and view the jewellery?
  • Do I need to get my pearl necklace restrung? Will the silk last for years?
  • Do you do gifts for men?
  • How long do I have to wait for a specially commissioned piece? How do I pay for it?
  • I am a man and need help buying a gift for someone! Can you help?
  • I don’t have time to shop. Can you recommend gifts for me?
  • I need to buy an engagement ring, can you help me?
  • I saw a Cassandra Goad piece of jewellery a while ago and now I am unable to find it. What should I do?
  • I want to buy a ring, how can I tell it will fit my finger?
  • I want to engrave something on your jewellery. Can you help?
  • Is it possible to modify your jewellery so that it fits me perfectly?
  • Is my order secure online?
  • What are the different international ring sizes?
  • What are the twelve birthstones?
  • What if I want my jewellery NOW? To go with tonight’s dress?
  • Which gem stones represent which Wedding Anniversaries?
  • Will my items be boxed and wrapped?