FAQ overview

Questions

Frequently Asked Questions

Answers

Are chains included for necklaces?

<p>Chains are not included with necklaces, however we have a large range of chains available <a title="Chains" href="http://www.cassandragoad.com/pendants-charms/chains.html">here</a>. If you can not find what you are looking for, please call us on 020 7730 2202.</p>

Are the products pictured actual size?

<p><span>No, the image sizes vary. If you would like to know actual dimensions, please look in the product information section or contact the showroom by email </span><a href="mailto:jewels@cassandragoad.co.uk">showroom@cassandragoad.co.uk</a><span> or on 020 7730 2202.</span></p>

Can I buy Cassandra Goad jewellery anywhere else?

<p>No<span>, Cassandra Goad jewellery is only available from the showroom on Sloane Street in London or on the website.</span></p>

Can I claim back my VAT if I live abroad?

<p><span>Yes, please contact the showroom on 020 7730 2202 and we will fill in the relevant paperwork for you.</span></p>

Can I come to your showroom and view the jewellery?

<p><span>Yes, please go to the ‘Contact Us’ section where you will find details of our location and showroom opening hours.</span></p>

Do I need to get my pearl necklace restrung? Will the silk last for years?

<p><span>If you wear your pearl necklace on a regular basis, we advise that you get it restrung every year to avoid the pearls getting loose.</span></p>

Do you do gifts for men?

<p>Yes, these range from silver to stone-set cufflinks as well as dress studs and silver boxes which you can get engraved with a personal message.</p>

How long do I have to wait for a specially commissioned piece? How do I pay for it?

<p><span>We are very happy to undertake specially commissioned pieces of jewellery, the timings for these depend on the complexity of the work but vary between 4 – 8 weeks. We take a 50% deposit when we start the work and the balance is paid when you receive your new, unique piece of jewellery.</span></p>

I am a man and need help buying a gift for someone! Can you help?

<p><span>Of course we can! On the website we have suggestions for anniversaries, birthdays, godchildren and so on. Alternatively we are very happy to discuss your ideas (or lack of ideas!) over the phone on 020 7730 2202 or in person in our showroom on Sloane Street.</span></p>

I don’t have time to shop. Can you recommend gifts for me?

<p><span>Yes, please get in contact with the showroom by email (</span><span><a href="mailto:showroom@cassandragoad.co.uk">showroom@cassandragoad.co.uk</a>)</span><span> or on 020 7730 2202 and we will be happy to help suggest something for any occasion or budget.</span></p>

I need to buy an engagement ring, can you help me?

<p><span>Yes, we can help you with this exciting purchase, please get in contact with the showroom by email (</span><a href="mailto:showroom@cassandragoad.co.uk">showroom@cassandragoad.co.uk</a>)<span> or call us on 020 7730 2202 and make an appointment with one of the showroom team who have vast experience of gemstones and rings. In the meantime you can look at the rings section of the website to get some inspiration. We are also very happy to help you make a bespoke ring for this special occasion, for example if you want to incorporate some stones you already have.</span></p>

I saw a Cassandra Goad piece of jewellery a while ago and now I am unable to find it. What should I do?

<p><span>Please get in contact with the showroom by email (</span><a href="mailto:showroom@cassandragoad.co.uk">showroom@cassandragoad.co.uk</a>)<span> or on 020 7730 2202 and we will be able to identify the piece of jewellery and tell you if it is available. The Cassandra Goad Archives allow us to remake virtually every design we have ever made!</span></p>

I want to buy a ring, how can I tell it will fit my finger?

<p><span>If you buy a ring from Cassandra Goad, we will resize the ring immediately free of charge to fit you personally. To find out your finger size, either ask us to send you a ring sizer by post, come into the showroom on Sloane Street or go to your local jeweller who will be able to size you professionally.</span></p>

I want to engrave something on your jewellery. Can you help?

<p><span>Yes, we do all types of engraving ranging from cipher initials, dates, die-sinking of signet rings and messages, to facsimile engraving where we trace your handwriting on to the piece of jewellery to create something truly personal. Please get in contact with the showroom by email (</span><a href="mailto:showroom@cassandragoad.co.uk">showroom@cassandragoad.co.uk</a>)<span> or on 020 7730 2202 and you can discuss your requirements.</span></p>

Is it possible to modify your jewellery so that it fits me perfectly?

<p><span>Yes, please get in contact with the showroom by email (</span><a href="mailto:showroom@cassandragoad.co.uk">showroom@cassandragoad.co.uk</a>)<span> or on 020 7730 2202 to discuss your alteration.</span></p>

Is my order secure online?

<p><span>Yes, We use the very latest SSL (Secure Sockets Layer) encryption technology. We accept online payment in a secure environment using PayPoint.</span></p>

What are the different international ring sizes?

<p>Our rings are measured in using the inside circumference (mm). Please use the list below for European and US sizing</p>

<p> </p>

<table border="0">

<tbody>

<tr>

<td>Circumference (mm)</td>

<td>Approx European size</td>

<td>Approx US size</td>

</tr>

<tr>

<td>40</td>

<td>C</td>

<td>1 3/4</td>

</tr>

<tr>

<td>41</td>

<td>D</td>

<td>2 1/4</td>

</tr>

<tr>

<td>42</td>

<td>E</td>

<td>2 3/4</td>

</tr>

<tr>

<td>43</td>

<td>E 1/2</td>

<td>3</td>

</tr>

<tr>

<td>44</td>

<td>F</td>

<td>3 1/4</td>

</tr>

<tr>

<td>45</td>

<td>G</td>

<td>3 3/4</td>

</tr>

<tr>

<td>46</td>

<td>H</td>

<td>4 1/4</td>

</tr>

<tr>

<td>47</td>

<td>I</td>

<td>4 3/4</td>

</tr>

<tr>

<td>48</td>

<td>I 1/2</td>

<td>5</td>

</tr>

<tr>

<td>49</td>

<td>J</td>

<td>5 1/4</td>

</tr>

<tr>

<td>50</td>

<td>K</td>

<td>5 1/2</td>

</tr>

<tr>

<td>51</td>

<td>L</td>

<td>6</td>

</tr>

<tr>

<td>52</td>

<td>M</td>

<td>6 1/2</td>

</tr>

<tr>

<td>53</td>

<td>M 1/2</td>

<td>6 3/4</td>

</tr>

<tr>

<td>54</td>

<td>N</td>

<td>7</td>

</tr>

<tr>

<td>55</td>

<td>O</td>

<td>7 1/2</td>

</tr>

<tr>

<td>56</td>

<td>P</td>

<td>8</td>

</tr>

<tr>

<td>57</td>

<td>Q</td>

<td>8 1/2</td>

</tr>

<tr>

<td>58</td>

<td>R</td>

<td>8 3/4</td>

</tr>

<tr>

<td>59</td>

<td>R 1/2</td>

<td>9</td>

</tr>

<tr>

<td>60</td>

<td>S</td>

<td>9 1/2</td>

</tr>

<tr>

<td>61</td>

<td>T</td>

<td>9 3/4</td>

</tr>

<tr>

<td>62</td>

<td>U</td>

<td>10 1/4</td>

</tr>

<tr>

<td>63</td>

<td>V</td>

<td>10 3/4</td>

</tr>

<tr>

<td>64</td>

<td>V 1/2</td>

<td>11</td>

</tr>

<tr>

<td>65</td>

<td>W</td>

<td>11 1/4</td>

</tr>

<tr>

<td>66</td>

<td>X</td>

<td>11 3/4</td>

</tr>

</tbody>

</table>

What are the twelve birthstones?

<table border="0" cellspacing="1" cellpadding="0" width="100%">

<colgroup span="1"><col span="1" width="61"><col span="1" width="67"><col span="1" width="66"><col span="1" width="66"><col span="1" width="67"><col span="1" width="66"><col span="1" width="67"><col span="1" width="56"><col span="1" width="63"></colgroup>

<tbody>

<tr valign="top">

<td width="61">

<p><strong>Month</strong></p>

</td>

<td width="67">

<p><strong>Jews</strong></p>

</td>

<td width="66">

<p><strong>Romans</strong></p>

</td>

<td width="66">

<p><strong>Isidore Bishop Of Seville</strong></p>

</td>

<td width="67">

<p><strong>Arabians</strong></p>

</td>

<td width="66">

<p><strong>Poles</strong></p>

</td>

<td width="67">

<p><strong>Russians</strong></p>

</td>

<td width="56">

<p><strong>Italians </strong></p>

</td>

<td width="63">

<p><strong>15</strong><strong>th</strong><strong> To 20</strong><strong>th</strong><strong> Century</strong></p>

</td>

</tr>

<tr valign="top">

<td width="61">

<p><strong>January</strong></p>

</td>

<td width="67">

<p>Garnet</p>

</td>

<td width="66">

<p>Garnet</p>

</td>

<td width="66">

<p>Hyacinth</p>

</td>

<td width="67">

<p>Garnet</p>

</td>

<td width="66">

<p>Garnet</p>

</td>

<td width="67">

<p>Garnet,</p>

<p>Hyacinth</p>

</td>

<td width="56">

<p>Jacinth,</p>

<p>Garnet</p>

</td>

<td width="63">

<p>Garnet</p>

</td>

</tr>

<tr valign="top">

<td width="61">

<p><strong>February</strong></p>

</td>

<td width="67">

<p>Amethyst</p>

</td>

<td width="66">

<p>Amethyst</p>

</td>

<td width="66">

<p>Amethyst</p>

</td>

<td width="67">

<p>Amethyst</p>

</td>

<td width="66">

<p>Amethyst</p>

</td>

<td width="67">

<p>Amethyst</p>

</td>

<td width="56">

<p>Amethyst</p>

</td>

<td width="63">

<p>Amethyst, Hyacinth,</p>

<p>Pearl</p>

</td>

</tr>

<tr valign="top">

<td width="61">

<p><strong>March</strong></p>

</td>

<td width="67">

<p>Jasper</p>

</td>

<td width="66">

<p>Bloodstone</p>

</td>

<td width="66">

<p>Jasper</p>

</td>

<td width="67">

<p>Bloodstone</p>

</td>

<td width="66">

<p>Bloodstone</p>

</td>

<td width="67">

<p>Jasper</p>

</td>

<td width="56">

<p>Jasper</p>

</td>

<td width="63">

<p>Jasper, Bloodstone</p>

</td>

</tr>

<tr valign="top">

<td width="61">

<p><strong>April</strong></p>

</td>

<td width="67">

<p>Sapphire</p>

</td>

<td width="66">

<p>Sapphire</p>

</td>

<td width="66">

<p>Sapphire</p>

</td>

<td width="67">

<p>Sapphire</p>

</td>

<td width="66">

<p>Diamond</p>

</td>

<td width="67">

<p>Sapphire</p>

</td>

<td width="56">

<p>Sapphire</p>

</td>

<td width="63">

<p>Diamond,</p>

<p>Sapphire</p>

</td>

</tr>

<tr valign="top">

<td width="61">

<p><strong>May</strong></p>

</td>

<td width="67">

<p>Chalcedony,</p>

<p>Carnelian,</p>

<p>Agate</p>

</td>

<td width="66">

<p>Agate</p>

</td>

<td width="66">

<p>Agate</p>

</td>

<td width="67">

<p>Emerald</p>

</td>

<td width="66">

<p>Emerald</p>

</td>

<td width="67">

<p>Emerald</p>

</td>

<td width="56">

<p>Agate</p>

</td>

<td width="63">

<p>Emerald, Agate</p>

</td>

</tr>

<tr valign="top">

<td width="61">

<p><strong>June</strong></p>

</td>

<td width="67">

<p>Emerald</p>

</td>

<td width="66">

<p>Emerald</p>

</td>

<td width="66">

<p>Emerald</p>

</td>

<td width="67">

<p>Agate,</p>

<p>Chalcedony,</p>

<p>Pearl</p>

</td>

<td width="66">

<p>Agate,</p>

<p>Chalcedony</p>

</td>

<td width="67">

<p>Agate,</p>

<p>Chalcedony</p>

</td>

<td width="56">

<p>Emerald</p>

</td>

<td width="63">

<p>Cat’s Eye, Turquoise,</p>

<p>Agate</p>

</td>

</tr>

<tr valign="top">

<td width="61">

<p><strong>July</strong></p>

</td>

<td width="67">

<p>Onyx</p>

</td>

<td width="66">

<p>Onyx</p>

</td>

<td width="66">

<p>Onyx</p>

</td>

<td width="67">

<p>Carnelian</p>

</td>

<td width="66">

<p>Ruby</p>

</td>

<td width="67">

<p>Ruby, Sardonyx</p>

</td>

<td width="56">

<p>Onyx</p>

</td>

<td width="63">

<p>Turquoise,</p>

<p>Onyx</p>

</td>

</tr>

<tr valign="top">

<td width="61">

<p><strong>August</strong></p>

</td>

<td width="67">

<p>Carnelian</p>

</td>

<td width="66">

<p>Carnelian</p>

</td>

<td width="66">

<p>Carnelian</p>

</td>

<td width="67">

<p>Sardonyx</p>

</td>

<td width="66">

<p>Sardonyx</p>

</td>

<td width="67">

<p>Alexandrite</p>

</td>

<td width="56">

<p>Carnelian</p>

</td>

<td width="63">

<p>Sardonyx,</p>

<p>Carnelian,</p>

<p>Moonstone,</p>

<p>Topaz</p>

</td>

</tr>

<tr valign="top">

<td width="61">

<p><strong>September</strong></p>

</td>

<td width="67">

<p>Chrysolite</p>

</td>

<td width="66">

<p>Sardonyx</p>

</td>

<td width="66">

<p>Chrysolite</p>

</td>

<td width="67">

<p>Chrysolite</p>

</td>

<td width="66">

<p>Sardonyx</p>

</td>

<td width="67">

<p>Chrysolite</p>

</td>

<td width="56">

<p>Chrysolite</p>

</td>

<td width="63">

<p>Chrysolite</p>

</td>

</tr>

<tr valign="top">

<td width="61">

<p><strong>October</strong></p>

</td>

<td width="67">

<p>Aquamarine</p>

</td>

<td width="66">

<p>Aquamarine</p>

</td>

<td width="66">

<p>Aquamarine</p>

</td>

<td width="67">

<p>Aquamarine</p>

</td>

<td width="66">

<p>Aquamarine</p>

</td>

<td width="67">

<p>Beryl</p>

</td>

<td width="56">

<p>Beryl</p>

</td>

<td width="63">

<p>Beryl,</p>

<p>Opal</p>

</td>

</tr>

<tr valign="top">

<td width="61">

<p><strong>November</strong></p>

</td>

<td width="67">

<p>Topaz</p>

</td>

<td width="66">

<p>Topaz</p>

</td>

<td width="66">

<p>Topaz</p>

</td>

<td width="67">

<p>Topaz</p>

</td>

<td width="66">

<p>Topaz</p>

</td>

<td width="67">

<p>Topaz</p>

</td>

<td width="56">

<p>Topaz</p>

</td>

<td width="63">

<p>Topaz,</p>

<p>Pearl</p>

</td>

</tr>

<tr valign="top">

<td width="61">

<p><strong>December</strong></p>

</td>

<td width="67">

<p>Ruby</p>

</td>

<td width="66">

<p>Ruby</p>

</td>

<td width="66">

<p>Ruby</p>

</td>

<td width="67">

<p>Ruby</p>

</td>

<td width="66">

<p>Turquoise</p>

</td>

<td width="67">

<p>Turquoise,</p>

<p>Chrysoprase</p>

</td>

<td width="56">

<p>Ruby</p>

</td>

<td width="63">

<p>Ruby,</p>

<p>Bloodstone</p>

</td>

</tr>

</tbody>

</table>

What if I want my jewellery NOW? To go with tonight’s dress?

<p><span>We are happy to provide a courier service in central London, so please call us on 020 7730 2202 and we will help you out.</span></p>

Which gem stones represent which Wedding Anniversaries?

<p>1 - Gold <br />2 - Garnet <br />3 - Pearls <br />4 - Topaz <br />5 - Sapphire <br />6 - Amethyst <br />7 - Onyx <br />8 - Tourmaline <br />9 - Lapis Lazuli <br />10 - Diamond <br />11 - Turquoise <br />12 - Jade <br />13 - Citrine <br />14 - Opal <br />15 - Ruby <br />16 - Peridot <br />17 - Watches <br />18 - Cat’s Eye Chrysoberyl <br />19 - Aquamarine <br />20 - Emerald <br />21 - Opal <br />22 - Spinel <br />23 - Topaz <br />24 - Tanzanite <br />25 - Silver <br />26 - Star Sapphire Blue <br />27 - Mahogany <br />28 - Nickel <br />29 - Velours <br />30 - Pearl <br />34 - Amber <br />35 - Emerald <br />40 - Ruby <br />45 - Sapphire <br />50 - Gold <br />55 - Alexandrite <br />60 - Diamond <br />65 - Star Sapphire <br />70 - Sapphire <br />80 - Ruby</p>

Will my items be boxed and wrapped?

<p><span>Yes, your jewellery will come wrapped in layers of tissue paper, boxes, pouches and ribbon</span></p>