Terms & Conditions
Terms and Conditions for the Supply of Goods through the website Cassandragoad.com. This service is operated by Cassandra Goad (“Cassandra Goad” and “cassandragoad.com” each separately and together in this Agreement, "we", "us" or "our").These Terms and Conditions shall apply to all contracts entered into by Cassandra Goad (“we” or “us”) whose registered office is at Hanover House, 13 Victoria Road, Darligton, County Durham DL1 5SF. By placing your order with us you are accepting these Terms and Conditions whether as a guest or a registered user. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if, for any reason, our site is unavailable at any time or for any period. We may revise these terms of use at any time by amending this page. You agree that it is your responsibility to monitor changes to our site.
1. TERMS OF SALE
Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.
After placing an order through the site, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (“Dispatch Confirmation”). This process also applies where orders are placed by telephone or other Distance Sales. The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation or the order is otherwise dispatched.
2. PAYMENTS & PRICING
2.1 The prices payable for goods that you order are as set out in our website. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product at the correct price, or reject your order and notify you that we are rejecting it.
If the pricing error is obvious and unmistakable and could have reasonably been recognised by the average customer as an error, we do not have to provide the Products to you at the incorrect (lower) price even where we have provided a dispatch confirmation.
Payment for all online Products can be made by either credit/debit card or by bank transfer. If you are paying by credit/debit card, we will obtain pre-authorisation from your issuing bank/credit company to apply the debit against your card and we will charge your credit or debit card. If the Product is not available, we will credit monies taken back to the card account from which they came.
If you are paying by bank transfer we will confirm receipt of payment with you once your funds have arrived in our bank account. We will then contact you to arrange shipment of the Product. If the Product is not available, we will return monies taken to the bank account from which they came.
The price of items for sale is determined either by the country from which you are accessing the site or the country in which you have selected to deliver an order to. See table below for a full list of countries we ship to and their assigned currency:
|
COUNTRY |
CURRENCY |
|
United Kingdom |
British Pounds Sterling (inclusive of VAT) £ |
|
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovenia, Spain, Sweden |
Euros € |
|
Australia, Bahamas, Bermuda, British Virgin Islands, Canada, Cayman Islands, Hong Kong SAR, Japan, Malaysia, Mexico, New Zealand, Norway, Sint Maarten, Singapore, South Korea, St. Barthelemy, St. Kitts & Nevis, St. Martin, Switzerland, U.S. Outlying Islands, United Arab Emirates, United States |
US Dollars $ |
Prices in US Dollars and Euros are not fixed and thus are subject to dynamic conversion rates which can fluctuate. Please note if your bank or credit card’s default currency is different from the currency in which you are checking out, the final cost on your statement may be subject to currency conversion charges by your bank or card provider.
2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges can be found within our Delivery Information page.
Payment Processing
All card payments will be processed by our partner Shopify International Limited. We will take payment from your account at the point of purchase on our website and only for the value of the goods dispatched plus any applicable shipping or taxes.
The payment methods we accept are: Visa, Visa Debit, Maestro, MasterCard, American Express, Discover, Diners Club, Union Pay, ShopPay, Google Pay, Apple Pay.
2.3 Duties and Taxes
UK orders are inclusive of VAT.
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible ensuring that the Product is not the subject of a trade embargo of the country to which it is shipped and for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office, or telephone our enquiry line, for further information before placing your order.
2.4 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges, where applicable. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
2.5 We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
2.6 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
3. RETURNS
3.1 Subject to 3.3 below, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2 To cancel your contract you must notify us by e-mail at orders@cassandragoad.co.uk or telephone us on +44 (0)20 7730 2202.
3.3 Your right to cancel your contract with us for the goods you have ordered is subject to:
a) You not having worn or damaged the jewellery.
b) You not having removed the security tag from the item.
c) You calling us within three days of receiving your goods and receiving a Returns Authorisation Number ("RAN").
Refunds will not be available where we reasonably find that the Product has been damaged following delivery to you. For refunds not covered by the Regulations, where we accept that the goods are faulty, we may, at our discretion refund a proportion of the price where we find that the Product has suffered wear and tear as a result of your possession of it.
4. CANCELLATION BY US
4.1 We reserve the right to cancel the contract between you and us if:
4.1.1 We have insufficient stock to deliver the goods you have ordered;
4.1.2 We do not deliver to your area; or
4.1.3 One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our workshop.
4.2 If we do cancel your contract we will notify you by e-mail and will credit your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered.
5. DELIVERY OF GOODS TO YOU
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.
5.2 All orders within the UK are delivered using Royal Mail Special Delivery. All international orders (outside of the UK) are delivered using FedEx.
5.3 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
5.4 Delivery Charges:
- We do not charge for delivery within the UK and the delivery will normally arrive within 1-3 working days.
- For delivery overseas we charge a flat fee of £85 and the delivery will normally arrive within 1-7 working days.
- For urgent orders within London postcodes, you can use our London Express courier service. The charge for this will vary depending on your requirements. Please contact us.
RETURN OF ITEMS TO US
Please pack the items back in the parcel and send it back to: Customer Services, Cassandra Goad, 147 Sloane Street, London SW1X 9BZ
Please note made-to-measure orders, personalised products, bespoke and hand engraved items are Special Orders, which means that the item will be made or customised especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances. In addition some items may have to be specially made for you (and we will advise you of this if this is the case) and these items may not be exchanged or refunded.
We request that you send your order back to us by special delivery and ensure they are sufficiently insured. We cannot accept responsibility for parcels lost in transit.
A prompt refund will be issued within 7 days if the item is in its original condition and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of customer services will contact you. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
6. LIABILITY
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within three working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within three working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone at our contact address of the problem within seven days of the date on which you ordered the goods.
If you notify us of a problem under this condition, our only obligation will be, at your option either:
6.2.i to make good any shortage or non-delivery; or
6.2.ii to replace any goods that are damaged or defective; or
6.2.iii to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
6.5 We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.
7. NOTICES
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact address at orders@cassandragoad.co.uk and all notices from us to you will be displayed on our website from time to time.
8. INVALIDITY
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected
9. PRIVACY
You acknowledge and agree to be bound by the terms of our Privacy Policy.
10. THIRED PARTY RIGHTS
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
11. GOVERING LAW
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
12. ENTIRE AGREEMENT
12.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
12.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors. We aim to update our site regularly and may change the content at any time.
12.3 When using the site you may not knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; Nor produce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use; nor access without OUR authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site; or any equipment or network or software owned or used by any third party.
Any Contributions must be accurate (where they state facts); be genuinely held (where they state opinions); and comply with applicable law in the UK and in any country from which they are posted.
12.4 The Products which we display cover a selection of designs that we offer. Whilst we make every effort to give you an accurate impression of our Products, please note that images may not be to scale and colours shown are as accurate as internet and photographic technology reasonably allows.
12.5 We work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, incorrect prices or information. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. If you are not satisfied with the site, then please email us with your comments. However, your only legal recourse is to stop using the site.
12.6 We only supply the Product for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.7 Please note we cannot be held accountable for delays in delivery including customs clearance. See our Website Terms and Conditions of Supply for further information. WE RESERVE THE RIGHT TO DECLINE ANY ORDERS.
13. TRADE MARKS & COPYRIGHT
Alchemy Design & Works Ltd, trading as Cassandra Goad is the operator of www.cassandragoad.com. All trademarks, product names and company names or logos cited sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners' rights.
We are proud of our innovative and stylish designs and go to great lengths to create products that are uniquely Cassandra Goad. All of our products and names of collections are protected against copying by domestic and international law. All materials including designs, images, graphics, illustrations, layout, photographs, videos, or audio sequences, written and other text or script that are part of this site are protected by copyright, trademark, trade dress and/or other intellectual property rights owned, controlled or licensed to ‘Cassandra Goad’. The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by ‘Cassandra Goad’. The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with ‘Cassandra Goad’ or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.
14. ACCESSIBILITY
We are committed to providing a website that is accessible to all, regardless of which technology you choose to use or any additional accessibility requirements you may have.
We are constantly working on the improvement of our accessibility by adhering to the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines cover a wide range of recommendations for making Web content more accessible for people with disabilities and a better user experience for everyone.
Whilst Cassandra Goad strives to adhere to these guidelines, it is not possible to do so in all areas of the website. Our site may utilise certain third-party applications, which we have no control over, however, we endeavour to bear accessibility in mind when selecting third-party applications.
If you do have any difficulties while using our site, please do not hesitate to contact us.
15. EVENTS BEYOND OUR CONTROL
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control (Force Majeure Event), including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, terrorist activity, flood, fire, explosion or accident.
