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Privacy Policy

Cassandra Goad are committed to ensuring that your privacy is protected. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.

1. The Information we collect and how we use it

When you register to use our website we need to know your name, postal address and e-mail address. To process an order we also need your credit card number and expiry date plus any security details that the credit card processor may require. This information takes place in a secure environment where your details cannot be accessed by anyone except for customer services at Cassandra Goad. We use Secpay and Barclays – both highly respected and secure payment services – to process your payments. If for any reason you do not wish to give us your credit card details on-line, you may instead download the form from our website and transmit these details by fax to our fax number +44 (0)20 7730 2282. We gather this information to allow us to process your registration, process any orders you may make and to contact you with information regarding your order. The relevant information is then used by us to communicate with you on any matter relating to the conduct of your account and the provision of the service in general. We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual. From time to time we may provide some information to our customer service agencies for research and analysis purposes so that we can monitor and improve the facility we provide. No personal information regarding your account is passed to these agencies. If you opt in to receive further information then we may also provide you with information about special features on our website or any other services or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to showroom@cassandragoad.co.uk. We will then delete any such information and cancel your newsletter subscription. We do not under circumstances provide your information to any third parties.

2. IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

3. Data Protection

Cassandra Goad is registered for Data Protection and your data is safeguarded in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

4. Sale of Business

If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

5. Updating your Details

If any of the information that you have provided to Cassandra Goad, for example if you change your e-mail address, name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail at jewels@cassandragoad.co.uk.

6. Your Consent

By submitting your information you can censor the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you may be aware of the information we collect and how we use it at all times. Where appropriate we will also E-mail you should we make any changes so that you may consent to the use of your information in that way. Continued use of our website will signify that you agree to any such changes. Because of the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

7. How to contact Cassandra Goad

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments us the contact details set out on our contact us

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