Order by 1pm Monday to Thursday for next day delivery. Please note that orders placed on Friday, Saturday and Sunday will be sent the next working day.
During the planned industrial action of the Royal Mail before Christmas we are unable to guarantee next day delivery . Please do call us for any urgent deliveries and we will of course do our very best to help.
Need your jewels urgently? For clients based in London we will endeavour to help you arrange same day delivery. If this is necessary please call our showroom on 020 7730 2202 to discuss your options and get a quote.
All Cassandra Goad jewellery is sent to you fully insured, so you can be confident that your purchase is in safe hands.
Cassandra Goad jewellery can be sent anywhere in the world via FedEx. Please contact us for more information on prices and timings.
Please note that any duty and taxes incurred in the country of destination are the responsibility of the client.
For all online and telephone orders, Cassandra Goad jewels are always wrapped in her signature navy blue and gold boxes, tied up with ribbons in crisp white monogrammed tissue paper, and placed carefully in a navy posting box. We understand that the magical moment of opening the box is one to always remember. If you would like a more sustainably wrapped gift please either select this option when you check out or ask for it if you call the shop.
We hope you will be completely satisfied with your purchase. However, if this is not the case then for items purchased online we will be happy to refund you.
You will not be able to return any goods if they have been worn or have had the security tag removed.
To arrange your refund, please contact our showroom within three working days of delivery. This can be done either by phone on 0207 730 2202 or by emailing: [email protected].
Having contacted the showroom, the pieces should be sent back with their original packaging and a copy of the invoice. Once this has been received by our team we will get in touch to arrange your refund.
We recommend you send all returns through Royal Mail Special Delivery. Please note that we do not accept liability for returned goods if you do not return them to us via Royal Mail Special Delivery. Alternatively, you can bring your items to our Sloane Street store in person.
If you wish to exchange, please email us with your preferred item and we will reserve it for you if the item is in stock. Please note that we will not be able to send the new items until we have received your original return, and if a refund for the difference is due this will be processed.
Please do contact us for any further queries.